FAQ

COVID 19

Providing a safe space for you is our top priority

Gift Certificates 

A gift certificate to our Private Day Spa is a wonderful gift.

Our quiet intimate space is the perfect space to unwind and spend quality time with somebody you love.

Perfect for a  unique Mother and Daughter time, as a gift for a special friend or your partner, or corporate client.

Our most popular Gift Certificate Package is our Half Day Indulgence which is available for a minimum of two people. Offering you 3.5 hours exclusive use of the Spa, including morning tea and robes, followed by a sharing platter lunch. At £99 pp this is amazing value.  You can add a treatment into your gift at a cost of £30 per 30 minute treatment.   

For a whole family or larger group of friends why not book a Certificate for a Celebration Wellness Day? Available at £145 pp giving you 8.5 exclusive use of the Spa and including a guided wellbeing session, 30 minute treatment, (included for groups of 6 or more, additional cost for 4 or 5), morning tea, lunch and afternoon tea this day will make treasured memories.

Email us to book on caroline@scentedgarden.co.uk. All gift certificates are valid for a year from issue.

Who can attend the Scented Garden?

The Scented Garden is open to anybody over the age of 16.

 

Is alcohol served at the Spa?

 Your day includes a glass of Prosecco or non alcoholic sparkling elderflower with lunch. If you would like to upgrade this to a bottle of Champagne there is a £15 surcharge. 

Can we bring our own food and drink to the Spa?

One of the delights of a visit to our Spa is our bespoke menu which we base around seasonal food and your groups food preferences which we will discuss at the time of booking. However if  you would still like to bring any food or drink we can accommodate that too.

There is a guest fridge where we provide water, sparkling water and fruit juice for you to help yourselves to during the day.

Guests are permitted to bring alcohol.

Covid Guidelines

We follow all national government and local public health guidelines in the management of Covid. These are subject to change based on infection rates. If you have individual concerns or requirements, or would like detail on our current practice please let us know.

We have well ventilated airy rooms and plenty of outdoor space for you to relax in, including an outdoor seating area around a wood burning stove for cooler days.

Treatments

  • Our therapists will be wearing the correct PPE.

  • The therapist and guest will be required to sanitise their hands before and after a treatment.

  • Treatment rooms are sanitised and fresh couch linens changed between each treatment.

Enhanced cleaning and sanitising

  • Hand sanitising stations are positioned around the spa.

  • All surfaces including fabric, are sanitised between spa sessions, using deep cleaning products. Our cleaners are vigilant on all areas and extra vigilant on those that are commonly touched, i.e. entrance and exit doors, door handles, toilet flushes, handrails etc.

Cancellations 

If one of your party has to self isolate due to Covid on the day of your visit we will refund their payment in full. If cancellation is received 4 days or more prior to your arrival. For cancellations made 3 days or less prior to your booking the payment is refunded less 15% to cover the preparatory costs of catering.

Keeping safe during your visit

Please do not attend the Spa if you are feeling unwell or are experiencing any Covid-19 symptoms.

  • Wash your hands thoroughly throughout your Spa day.

  • If you are attending the Spa with people from outside your household please maintain social distancing.